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Refunds & Exchanges

Returns
We want you to love your purchase! In the unlikely event that you are not satisfied with your order,  we will allow 7 days from the date you receive it, to send it back for a return or an exchange.

*Please Note:  A 15% restocking fee is applied to all returns. 

To be eligible for a return, the following conditions must be met:
  • Your item must be unworn/unused
  • In the same new condition that you received it in
  • In original packaging
  • Item(s) MUST be postmarked within the 7-days timeframe
  • Gift cards are non-refundable
  • Sale items are non-refundable

Please Note: Return shipping charges are not covered- that is the client's responsibility when returning the item.

 

Free Shipping Returns

If you made a purchase during a promo for "free shipping" and decide to return the order- you will be refunded for the order total minus the shipping charges as we do not cover shipping charges in such instances.

 

Damaged Item(s) Received: 
Each item is inspected before shipping, however, in some unlikely events, the courier can be a bit rough on packages and an item can damage in transit. If such a situation arises, please note the following: 
  • All damaged products must be reported within 48 hours of receipt.
  • Please email us with photographic evidence of the damage at support@jewelrani.com within this timeframe. Any reports after this timeframe will be invalid.
  • Damaged items must be postmarked and shipped back within 7 days.
Once we receive your email, we will reply with instructions on how to ship back the damaged item(s). We will send a replacement once the damaged item(s) are returned.


    Refunds (if applicable):
    Once your item(s) are received and inspected, we will send you an email of the approval or rejection of your refund.
    If approved, your refund will be processed and a credit will be applied to the original method of payment. Please allow up to 7-10 business days for the refund to reflect.

    If you have not received your refund after 10 business days, please contact us at jewelrani2018@gmail.com.

    Return Address
    To return your product, you should mail your product to: 

    155 Westridge Pkwy
    Suite 227
    McDonough, GA 30253
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